Shipping and return policy

Article 1 - Product availability - Refund

 

Except in cases of force majeure or during periods of closure of the online store which will be clearly announced on the home page of the site, the shipping times will be, within the limits of available stocks, those indicated below.

 

Shipping times run from the date of registration of the order indicated on the order confirmation email.

 

For deliveries to the United States, the deadline is 7 days from the day following that on which the buyer placed his order, and according to the following terms: At the latest, the deadline will be 10 working days after the conclusion of the contract.

 

For deliveries outside the United States, delivery terms will be specified to the purchaser on a case-by-case basis.

 

In the event of non-compliance with the agreed delivery date or deadline, the buyer must, before breaking the contract, order the seller to perform it within a reasonable additional period.

 

In the absence of performance at the expiration of this new period, the buyer may freely terminate the contract.

 

The buyer must complete these successive formalities by email to the following address: contact@maisonmusquee.fr

 

The contract will be considered as terminated upon receipt by the seller of the email informing him of this resolution, unless the professional performs in the meantime.

 

The buyer may immediately terminate the contract, if the dates or deadlines seen above constitute for him an essential condition of the contract.

 

In this case, when the contract is terminated, the seller is required to reimburse the buyer for all sums paid, at the latest within 14 days of the date on which the contract was made.

 

In case of unavailability of the ordered product, the buyer will be informed as soon as possible and will have the possibility of canceling his order. The buyer will then have the choice of the request either the refund of the sums paid within 14 days at the latest of their payment, or the exchange of the product.

 

Article 2 - Terms of delivery

 

 

Delivery means the transfer to the consumer of physical possession or control of the good.

 

 

The products ordered are delivered to the buyer by the seller's supplier according to the terms and time specified above.

 

The products are delivered to the address indicated by the buyer on the order form, the buyer must therefore ensure its accuracy. Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer's expense. The buyer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.

 

If the buyer is absent on the day of delivery, the deliveryman will leave a calling card in the letterbox, which will allow the parcel to be collected at the place and time indicated.

 

If at the time of delivery, the original packaging is damaged, torn or opened, the buyer must then check the condition of the items. If they have been damaged, the buyer must absolutely refuse the package and note a reservation on the delivery slip (package refused because open or damaged).

 

The buyer must indicate on the delivery note and in the form of handwritten reserves accompanied by his signature any anomaly concerning the delivery (damage, product missing compared to the delivery note, damaged packages, broken products ...).

 

This verification is considered to have been carried out once the buyer, or a person authorized by him, has signed the delivery slip.

 

The buyer must then confirm these reservations to the carrier by email no later than two working days following receipt of the item (s) and send a copy of this letter to the seller at the address indicated in the legal notices of the site.

 

If the products need to be returned to the seller, they must be the subject of a return request to the seller within 14 days of delivery. Any complaint made after this deadline cannot be accepted. Product returns can only be accepted for products in their original condition (packaging, accessories, instructions, etc.).

 

Article 3 - Delivery errors

 

 

The buyer must formulate with the seller on the same day of delivery or at the latest the first working day following delivery, any claim of error of delivery and / or non-conformity of the products in kind or in quality compared to the details on the order form.

 

Any complaint made after this deadline will be rejected.

 

The complaint must be made by email: contact@maisonmusquee.fr

 

Any complaint not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the seller from any liability vis-à-vis the buyer.

 

Upon receipt of the complaint, the seller will assign an exchange number for the product (s) concerned and will communicate it to the buyer by e-mail. The exchange of a product can only take place after the allocation of the exchange number.

 

In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, contact support at: contact@maisonmusquee.fr

 

Return costs are the responsibility of the seller.

 

Article 4 - Product warranty

 

4-1 Legal guarantee of conformity

 

The seller guarantees the conformity of the goods sold with the contract, allowing the buyer to make a request under the legal guarantee of conformity provided for in the consumer code.

 

In the event of implementation of the legal guarantee of conformity, it is recalled that:

 

the buyer has a period of 2 years from the delivery of the goods to act;

the buyer can choose between repairing or replacing the goods, subject to the cost conditions provided for by the consumer code;

the buyer does not have to provide proof of the non-conformity of the good during the 24 months in the case of new goods (6 months in the case of second-hand goods), following delivery of the good.

 

 

4-2 Legal warranty against hidden defects

 

In accordance with the Civil Code, the seller is responsible for hidden defects that may affect the property sold. It will be up to the buyer to prove that the defects existed in the sale of the good and are likely to render the good unfit for the use for which it is intended. This guarantee must be implemented within two years from the discovery of the defect.

 

The buyer can choose between canceling the sale or reducing the price in accordance with the civil code.

 

Article 5 - Right of withdrawal

 

Application of the right of withdrawal

 

In accordance with the provisions of the Consumer Code, the buyer has 14 days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, with the exception of return costs which remain the responsibility of the buyer.

 

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing their remarketing in new condition, accompanied by the purchase invoice.

 

Damaged, soiled or incomplete products are not taken back.

 

The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the buyer. Any other mode of declaration of withdrawal is accepted. It must be unambiguous and express the desire to retract.

 

In case of exercise of the right of withdrawal within the aforementioned period, the price of the product (s) purchased and the delivery costs are reimbursed.

 

The return costs are the responsibility of the buyer.

 

The exchange (subject to availability) or refund will be made within 48 hours, and at the latest, within 14 days of receipt by the seller of the products returned by the buyer within the conditions provided above.

IMPORTANT:

 

No exchange or refund is possible when the purchase is made with a promotional code, especially during influencer advertising campaigns or specific periods of the year.

 

Exceptions

 

The right of withdrawal cannot be exercised for contracts:

 

supply of goods purchased with a promotional code during commercial operations carried out by influencers or during specific periods of the year;

supply of goods, the price of which depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;

supply of goods made to the consumer's specifications or clearly personalized;

supply of goods liable to deteriorate or expire rapidly;

supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

supply of goods which, after having been delivered and by their nature, are inseparably mixed with other articles;

supply of alcoholic beverages, the delivery of which is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations on the market beyond the control of the professional;

maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;

supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;

supply of a newspaper, periodical or magazine, except for subscription contracts to these publications;

supply of digital content not supplied on a physical medium, the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal.

 

Article 6 - Force majeure

 

 

All circumstances beyond the control of the parties preventing the performance under normal conditions of their obligations are considered grounds for exemption from the obligations of the parties and result in their suspension.

 

The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.

 

All irresistible facts or circumstances, external to the parties, unforeseeable, unavoidable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as force majeure. Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunication networks or difficulties specific to telecommunication networks external to customers.

 

The parties will come together to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.

Article 7 - Applicable law

 

These conditions of use of the site are governed by French law and subject to the jurisdiction of the courts of the publisher's head office, subject to a specific attribution of jurisdiction arising from a particular law or regulation.

Article 8 - Contact us

 

For any questions, information on the delivery and return policy, or concerning the site itself, you can leave a message at the following address: contact@maisonmusquee.fr